If you think there might be an issue with your device or sim: Instructions on how to take these steps can be found using our device-specific trouble-shooter here. Resetting your network settings (this will also reset Wi-Fi networks and passwords, cellular settings, VPN and APN settings that you’ve used before).Choosing the O2 network manually in your settings.Making sure mobile data is turned on in your settings.If there’s no known issue, try manually resetting your device by: Use the O2 network status checker to see if there’s a known network connection problem in your area, or to report an unknown issue to us. From here, you’ll be able to subscribe to updates using Keep Me Posted. (When you’re not on 5G, your phone reverts to the 4G network.What should I do if I’m having signal issues? T-Mobile 5G is widely available, but customers in areas with T-Mobile 5G access it only a third of the time spent on their phones. But T-Mobile won’t have C-band until the end of 2023, as per government regulations. C-band is a type of radio spectrum that promises incredibly fast speeds over a wide area-it’s the stuff that gives 5G a proper boost over 4G. However, T-Mobile doesn’t have C-band 5G coverage, which may put it at a disadvantage as AT&T and Verizon have both been building up C-band network access starting in 2022. It’s also the only carrier right now with a proper mid-band 5G network, which delivers speeds upwards of 350 Mbps in dozens of major cities and large towns, including modestly sized locations like Ithaca, New York and Medina, Ohio. T-Mobile has a leg up against its main cellular rivals thanks to a 2020 corporate merger with Sprint, which has given it a much larger wireless footprint. All in all, T-Mobile’s 5G is way faster and much more widely available than what you can get from Verizon or AT&T.
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